Chapter 10 High-Performance Project Team

What is a high-performance team? There are three components in high-performance team framework-positive team environment, collaborative problem solving, and leadership.
In order to create positive environment we need explicitly stated ground rules, team members’ commitment, the ability to listen to solve problems, and the ability to effectively manage meetings.
In order to build collaborative capability we need 1)problem-solving skills tied to an accepted problem-solving process, 2)understanding and applying multiple decision modes, 3)conflict-resolution skills, and 4)continuous learning.
As far as the leadership is concerned, I think the most important factor in a high-performance team is leadership. When the team members do not trust the team leader, it is hard to create the other two components in high-performance team.
This book addresses various things to create high-performance project team and what caught my eyes is active listening tips because the team meeting goes wrong when the team members want to express their own ideas without listening to others.

As you listen to others

Eliminate environment distractions.
Use nonverbal cues to show you are involved in what the speaker is saying.
Provide feedback, paraphrasing or summarizing the speaker’s statements to ensure that you understand them as the speaker intended.
Ask relevant follow-up or clarifying questions.
Listen for the idea behind the facts and data.
Suspend judgment on the speakers’ statements. Understand his or her point first.

During active listening,

Don’t try to solve the problem or give advice until it is asked for.
Don’t judge what you are hearing, either positive or negative.
Don’t shift the attention to yourself.
Be aware of resistance and defensiveness by the speaker.